Operation Level Up maintains a strict no-refund policy for all purchases. Please
review the following terms:

• All voucher and game point purchases are final and non-refundable,
  regardless of usage.
• We do not offer refunds for expired or unredeemed vouchers and points.
• Any purchase errors must be reported immediately; otherwise, they are
  considered valid and final.
• Refunds will not be issued for dissatisfaction with the game, wait times,
  or change of mind.

If you encounter a technical issue or believe a refund exception is warranted,
please contact our support team for review.