Once a booking or voucher has been issued, cancellations are not permitted.
This policy helps us manage capacity and scheduling fairly.

• Cancellations or modifications are not allowed after receiving your
  booking confirmation on escape games and terminal
• No-shows or last-minute cancellations will result in forfeiture of your
  booking without compensation.
• Vouchers issued are non-transferable and must be used by the
  registered user.

We encourage you to check your schedule and confirm your availability before
completing a booking for attractions that requires prior bookings.